# InBox CreateTimePointReport

Version 6.0.1

Data de Criação 25/03/2019

# Resources

This module adds the filters: "Creation of ticket (more than ... days ago)", which selects only the tickets created after the number of days chosen by the attendant and "Creation of ticket (in the last ... days) ",
which selects only the tickets created in the last days also chosen by the attendant.

# Prerequisites

# Framework

The following versions of the OTRS framework are supported:

• [6.0.x]

# Modules

The following modules are required:

• InBox Core 6.20.7 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third-party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox\ CreateTimePointReport-6.0.1.opm

# Settings

This module does not require additional configurations.

# Usage

To use the module, go to: "Reports -> Statistics", located on the top menu of the screen:

Then click "Add":

Choose the "Dynamic List" option:

In "General Specification", enter the title, description, select the object type "TicketTimePoint" and save:

In the "Statistics Preview", click the "Filter" button:

Select the option "Creating a ticket (more than ... days ago)" or "Creating a ticket (within the last ... days)":

Enter the number of days you want and save:

Click "Run now" and after loading the "Settings" screen, choose the "Print" format:

Finally, click the "Run now" button to get the tickets selected by the chosen filter.